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La-Z-Boy Incorporated | Monroe, United States | Posted June 07, 2026
Position Overview
Description
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KEY RESPONSIBILITIES:
Provide professional and courteous support to customers through phone calls and email with ability to provide information confidently and accurately (including but not limited to):Requests for product information and part/fabric availabilityRequests for service with ability to determine appropriateness for virtual visit verses in-home service.Track and provide status of past due and/or shipped part orders.Possess a deep understanding and ability to discuss various warranties for the full La-Z-Boy product line.Review and process resolve tech reports with the ability to recognize if additional attention or follow up is required, escalating as necessary.Defuse customer situations, works closely with co-workers and supervisors to resolve customer issues.Make decisions on appropriateness of discounting or waiving service fees.Maintain accurate and ...