Job Description

ROLE AND RESPONSIBILITIES:

• Handle day-to-day MACD (Moves, Adds, Changes, Deletions).
• Troubleshoot basic user-level telephony and connectivity issues.
• Monitor voice infrastructure health and generate reports.
• Maintain inventory of IP phones and licenses.
• Assist senior engineers in system patching and maintenance.
• Design and implement complex dial plans and call routing matrixes.
• Lead troubleshooting efforts for high-priority voice outages.
• Manage firmware upgrades, system patches, and backup schedules.
• Mentor junior engineers and document standard operating procedures.
• Interface with telecom carriers to resolve SIP trunk issues.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Bachelor’s degree.
• CCNP Collaboration (Cisco Certified Network Professional) required.
• ITIL v4 Foundation Certified
• Candidates who are confident of clearing extensive Backgroun...