Job Title

Customer Care Manager

Location

Wolverhampton (Office Based)

Department

Customer Care

Reports To

Operations Director

Direct Reports

Five Customer Care Coordinators/Administrators

Company Size

Approximately 600 employees

Employment Type

Full-Time, Permanent

Role Purpose

The Customer Care Manager is responsible for leading and developing the Customer Care department, ensuring the delivery of an efficient, professional and customer-focused aftercare service across all construction projects.

Managing a team of five employees, the Customer Care Manager oversees the effective handling of customer enquiries, defects and complaints from project completion through the defects liability and warranty periods. Working closely with the Construction, Commercial, Technical and Sales departments, the post holder is responsible for driving service excellence, improving customer satis...