Key Responsibilities

Guest Experience & Service Excellence:

• Provide warm, anticipatory, and personalized service to all guests in accordance with Fairmont legendary service philosophy.

• Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions.

• Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution.

• Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction.

Coordination & Operations:

• Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences.

• Build and maintain strong re...