Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis.

What you'll be doing:

* Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process

* Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified

* Examining all evidence related to complaints, including information held on the CRM system, and interviewing colleagues as appropriate

What you'll need:

* Experience of complaint investigation, handling and resolution

* Understanding of the importance of social housing and a commitment to delivering a high quality service

* A collaborative approach to working within a team and wider community

* A positive, customer-focused mindset

If you would l...