Complaints Officer - Insurance industry

Responsibilities:

• Monitor and evaluate inbound and outbound complaint calls.


• Assessing calls.


• Ensuring all complaint handling is compliant with insurance regulations, TCF principles, and internal frameworks.


• Provide structured feedback and coaching.


• Implement improvements based on QA findings.


• Compile weekly and monthly QA reports.

Requirements:

• Grade 12 or similar qualification is essential.


• Diploma or degree in Business administration, insurance or related field is preferred.


• Excellent written and verbal communi...