Job title: Complaints Officer
Location: London SE1 – Hybrid (After 4 week training)
Start Date: ASAP
Contract Type: Temporary 3-6 months
Weekly Hours: 35 hours per week
 
Job Purpose
 
We’re currently recruiting for an experienced Complaints Officer to join a busy Customer Experience team on a temporary basis. This is a fast-paced role where you’ll manage a high volume of complaints, including Housing Ombudsman and MP enquiries, ensuring cases are resolved efficiently and within strict deadlines.
 
This is an excellent opportunity for someone who thrives in a structured, target-driven environment and can hit the ground running.
 
Key Responsibilities:

Manage end-to-end complaint cases, ensuring timely and thorough resolution
Handle Housing Ombudsman and MP enquiries in line with regulations
Provide clear and consistent communication to customers throughout their complaint journey
Investigate complex and escalated complaints, identif...