Complaints Officer

Fixed Term, Full Time

£27,568 to £32,432 Per Annum

Location: Chelmsford

Working Style: 

Closing Date: Sunday 12th July 2026 at 11.59pm

We are offering this role as a Secondment or Fixed Term Contract opportunity for a period of 10 months.

Please note that our officers are required to work 4 days a week from an office (County Hall, Market Road, Chelmsford, Essex. CM1 1QH) and travel to other ECC locations for shadowing during their induction period as our inhouse training program is office based.

Upon successful completion of the induction training program there may be some flexibility between home and office working.

Interview date: W/C 27th July 2026.

An opportunity has arisen to join our Compliance and Complaints Team, a customer-focused team responsible for handling statutory, corporate and Ombudsman complaints. Our casework is often high-profile and includes wor...