Job Description

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Complaints Insights Specialist

£40,000 - £45,000 + bonus

Hybrid - Nottingham (3x days per week)

This is a strong opportunity to join a customer-focused insight team where your analysis will directly influence business decisions and improve customer outcomes. Sitting at the intersection of data, operations and strategy, the role offers real exposure to senior stakeholders and the chance to shape how customer complaints insight is used across the organisation.

The Company

They are a large, dataled financial services organisation with a strong emphasis on innovation, customer experience and digital transformation. Data and insight sit at the heart of decision-making, with significant investment in developing people through structured training and clear progression paths. The environment is collaborative,...