Your role and work environment: We are looking for a talented and enthusiastic Complaints Handler to join our Internal Ombudsman Team within Compliance. The team ensures fair and effective resolution of customer complaints, works with other departments to ensure compliance with regulatory requirements, and collaborates with regulatory supervisors to meet timelines.

Key Responsibilities

• Analyze and resolve customer complaints, ensuring responses are technically sound, well‑argued, and aligned with current regulatory frameworks and ING policies.
• Interpret and apply legal and regulatory requirements relevant to the financial sector, both general and product specific.
• Collaborate cross‑functionally with internal departments to gather case information and develop integrated, consistent responses.
• Identify process improvement opportunities based on complaint trends and root‑cause analysis, providing feedback to the organization and propos...