Complaints Handler

Location: Halifax
Contract: 6 months

About the role

Search are looking for a professional and empathetic Complaints Handler to join an organisation in Halifax for a 6 month fixed term contract. This role is responsible for managing customer complaints from start to finish, ensuring fair, timely, and effective resolutions.

You will play a key role in improving the customer experience by investigating issues, identifying root causes, and supporting continuous improvement across the business.

Key Responsibilities

Manage customer complaints from initial contact through to resolution
Investigate issues thoroughly and gather information from relevant departments
Communicate clearly and professionally with customers at all stages
Ensure outcomes are fair, consistent, and in line with company policy
Identify root causes and highlight trends or recurring issues
Maintain accurate and detailed case records

Key ...