Complaint Handler

PAY RATE: £16.59 per hour

Contract length: 6 months

Start Date: 22nd June

Location: Newport (NP10) – moving to Cardiff in September 2026

Working pattern: You will be 100% office‑based in Newport for the first three months. After that, you will work hybrid, spending at least two days per week, or 40% of your time, in Newport and then at our new office in Cardiff. Commitment is 35 hours per week, Mon‑Fri, 9 am‑5 pm.

About this opportunity

Consumer Lending is a key part of our Group and helps customers acquire cars, vans, caravans, motorbikes, and the finance to purchase them under various brands.

When mistakes happen the Complaints Handlers investigate disputes and strive to reach the best outcome for the customer.

As a Complaint Handler, you will work within a dedicated team, handling a portfolio of complaints and disputes with daily targets.

Day to day

• Collaborati...