Permanent Leeds Posted 9 hours ago
Do you have Customer Service experience? Are you currently seeking an exciting new permanent job? Would you like to work within a multi award-winning company who offer a great team culture and incredible benefits? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for you!
Your duties as Complaints Advisor will include:
Handling escalated customer complaints received internally or through alternate customer feedback avenuesProviding appropriate solutions and alternatives within the time limitsFollowing up to ensure resolution and customer satisfactionKeeping records of customer interactions, process customer accounts and file documents in line with GDPR and best practiceUpdating the admin platform regularly to ensure all information is being recorded correctly, accurately and timely with each activityEnsuring processes are ad...