JOB SUMMARY

The Voice & Accent Trainer is responsible for improving agents’ spoken English, pronunciation, clarity, intonation, neutral accent, and professional communication skills. The role supports customer experience goals by ensuring agents communicate clearly, confidently, and empathetically with US representatives, Patients & Customers particularly in voice‑based interactions aligned with business and client expectations.

KEY WORDS

 Voice & Accent Training

 Accent Neutralization

 Pronunciation & Articulation

 Phonetics

 Communication Skills

 Call Control & Clarity

 Listening & Comprehension

 Customer Experience (CX)

 Coaching & Feedback

 BPO / Contact Center Training

 Quality Improvement

 Healthcare / Customer Support Communication

ESSENTIAL RESPONSIBILITIES:

- Deliver Voice & Accent training for new hires and existing agents...