Bank of London is a next-generation banking technology platform company redefining the future of financial services. We combine cutting-edge technology with deep financial expertise to deliver seamless, secure, and scalable banking solutions to our partners and clients.

We are seeking a dynamic and strategic Head ofCustomer Success to build our customer success function to drive the commercial growth. This role is pivotal in ensuring we transform new clients into long-term partners, ensuring they grow, and maximise their potential on our platform.

Client Retention & Revenue Growth

• Develop partner relationships post-go-live, ensuring they transition smoothly into active, high-value accounts.
• Proactively monitor client outcomes – volumes, revenues - and identify opportunities for growth (cross selling or volumes growth)
• Ensure client satisfaction – by ensuring any ops requests get resolved, coordinating internal teams – and...