Account Management Specialist – Full‑time, initially a temporary 4‑month training and trial period with an opportunity to become permanent after meeting job and training requirements.

Position

The Account Management Specialist (AMS) provides quality account administration and customer support to address issues relating to registration, qualification, eligibility, product ordering, order status, and order fulfillment. This position reports to a designated Team Supervisor within the Account Management Group. It is critical that the person selected for this position have a positive and uncompromising commitment to scheduling adherence, attendance and punctuality.

The AMS serves TechSoup customers across several regions worldwide and uses translation services for electronic communication.

Duties and Responsibilities

• Follow established procedures to verify the nonprofit status of applying organizations and qualify approved orga...