Drive customer satisfaction as a Collision Consultant at Birchwood Collision Centre. Your role will focus on managing client interactions and ensuring a smooth repair process.
This position involves direct reporting to the Collision Centre Manager, where you'll guide customers from their inquiry to the resolution of their concerns. Key tasks include managing communications, assisting walk-in visitors, and ensuring that necessary documentation for collision repairs is completed accurately.
Key Responsibilities:
• Guide customers through the collision repair process
• Manage inquiries through phone and in-person visits
• Complete and organize collision repair paperwork
• Ensure timely follow-ups for customer satisfaction
• Collaborate with colleagues to provide top-notch service
Requirements:
• Completion of post-secondary education in Business or related field preferred
• Evidence of strong customer relations skills
• High level of organizational and tim...