Description
Our client in Norwich, Connecticut is seeking a detail-oriented Collections Specialist for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-focused approach, and experience managing business-to-business or consumer collections. The Collections Specialist will play a key role in supporting cash flow by following up on outstanding accounts and resolving billing issues in a timely manner.

Key Responsibilities:

+ Contact customers regarding past-due accounts by phone, email, and written correspondence

+ Monitor aging reports and prioritize collection efforts

+ Research and resolve account discrepancies, billing issues, and payment disputes

+ Maintain accurate records of collection activity and account status

+ Collaborate with internal departments to resolve customer concerns and support account reconciliation

+ Process payments and update account informa...