**Overview:**

Responsible for working with customers who are 30+ days delinquent to arrange for payment alternatives to resolve past due situations, thereby reducing risk and maintaining relationships. They will perform inbound and outbound calls (manual & AutoDial). Position will refer to different Departments/make “warm transfers” and perform skip-tracing. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

**Primary Responsibilities:**

+ Initiate contact with consumer borrowers that are in the mid stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
+ Investigate and conduct in depth research and account review on high-risk loans. Analyze financial statements and loan opening documents to assess the likelihood of recovery; Ask questions regarding intenti...