Collections Senior Associate

Location:McKinley West, Taguig or SM Mall of Asia Complex, Pasay

Work Setup:Onsite

Shift:Australian Business Hours (Mon-Fri)

Job Description

We are looking for aCollections Senior Associateto join our growing team. In this role, you will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and ensuring timely recovery of outstanding balances while maintaining a professional and customer-focused approach.

Key Responsibilities

• Contact customers via phone, email, or written communication to collect outstanding debts
• Negotiate repayment plans and settlements in line with company policies
• Maintain accurate and detailed records of customer interactions and payment agreements
• Follow up on broken promises to pay and elevate unresolved cases when necessary
• Ensure compliance with debt collection laws and interna...