Hiring Now: Collections Representative (Inbound / Outbound Contact Center)Location: PuneJob Type: Full-Time | Rotational Shifts (24x7)About the RoleAre you a skilled communicator with a passion for customer interaction and problem-solving? Join our dynamic Contact Center team as a Collections Representative, where you'll play a vital role in helping customers manage their financial commitments while delivering exceptional service.This is a fast-paced, customer-centric role ideal for individuals who can think on their feet, build rapport quickly, and handle challenging situations with confidence.Key Responsibilities- Handle high volumes of inbound and outbound calls efficiently and professionally- Understand customer financial situations through probing (FFQs) and offer tailored repayment solutions- Manage and analyze delinquency levels and collection buckets- ️ Deliver accurate information about services, resolve customer queries, and handle complaints effectively- Build strong, trust-...