Hardship & Collections Consultant

Company: Big 4 Bank
Location: Parramatta, Sydney
Contract: 9-month contract | Full-time | Mon–Sat roster potential for permanent contract
Rate: $38.99 p/h + super

The Role

Working within the Customer Assist Team, you will manage accounts for customers facing financial difficulty. Your primary focus is to reach sustainable solutions for secured and unsecured portfolios, ensuring accounts are brought into order efficiently.

Responsibilities

• High-Volume Case Management: Manage inbound and outbound calls to recover overdue balances.

• Financial Assessment: Evaluate customer financial positions to determine eligibility for hardship assistance.

• Negotiation: Establish realistic repayment plans through effective influence and commercial reasoning.

• Legislative Compliance: Adhere to all relevant banking policies, privacy acts,...