Join to apply for the Collections Officer day shift role at ColCap Financial Group

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Join to apply for the Collections Officer day shift role at ColCap Financial Group

Why Join Us?

Play a vital role in recovering outstanding loan repayments and supporting customers in financial difficulty. If youre confident, detail-oriented, and thrive in a fast-paced environment, this role is for you!

Key Responsibilities

• Manage a portfolio of customer accounts and assess repayment status
• Collect outstanding repayments, fees, and charges
• Provide support to clients in financial hardship
• Handle Arrears inbox, emails, and phone calls
• Respond to queries and disputes quickly and accurately
• Assist Customer Service team and back up senior Collections Officers
• Ensure timely completion of tasks and maintain...