Job Description

Key Objective of the Job:

. To drive the collection process of receivables across multiple sources thereby reducing the total outstanding
and the associated average number of days while continuing to make efforts to keep the client partnership
intact.

Major Deliverables:
. Correspond with multiple sources to negotiate payment schedules that suit the customer's current financial
situation while still satisfying the debt.
. Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area,
bucket-wise & DPD wise as well as focus on non-starters.
. Provide efficient customer service regarding collection issues, process customer refunds, process, and
review account adjustments, resolve client discrepancies and short payments
. Monitor and maintain customer account details for non - payments, delayed payments, and other
irregularities, making cu...