Overview

This unsecured personal lender, operating through aggregator sites, seeks a collections lead to drive strategy forward on collections operations and risk strategy with potential progression to a head of role. The company offers flexible remote working arrangements, a car allowance, and a strong bonus & pension.

Base pay range

Direct message the job poster from Harnham

Responsibilities

• Champion customer outcomes by evolving approach to vulnerable customers and forbearance
• Lead and inspire internal teams and external partners, holding accountability for productivity, quality, service delivery, and cost efficiency
• Design and execute a forward-thinking strategy for collections and recoveries that aligns with broader business goals and supports scalable growth
• Collaborate cross-functionally with Product, Customer Service, and Finance to ensure a cohesive and integrated collections approach
• Drive...