Randburg, South Africa | Posted on 15/05/2026

Calling all contact centre agents that are willing to work night shift US hours.

• Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
  
• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
  
• Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
  
• Use of common sense and critical mind.
  
• Comply with defined procedures and correct use of work tools.
  
• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
  
• Comply with security and confidentiality policies defined by the company and our client.
  
• Report immediately to your immedia...