📍 Location Preferred: Guadalajara, Jalisco or Guatemala City (Remote)




About Us:
We are a U.S.-based immigration law firm committed to helping families and individuals navigate their legal journeys with integrity and professionalism. We are currently seeking a dedicated Collections Agent to manage and follow up on past-due accounts while supporting our service delivery team to ensure that work is only performed on accounts in good standing.




Key Responsibilities:

• Contact clients with overdue balances to arrange payment and resolve outstanding accounts.


• Communicate proactively with clients about upcoming payment deadlines to prevent delinquencies.


• Coordinate closely with the service delivery team to flag accounts that are past due and pause services when necessary.


• Document all client interactions and payment commitmen...