Application close date: 22 June 2026

The Position

The Collections Administrator is responsible for contacting current and former students to collect outstanding fees, set up payment arrangements, and recover bad debt while maintaining a professional, supportive, and student‑centric approach. The role ensures accurate account management, effective follow‑ups, and compliance with institutional policies and regulatory requirements.

KEY RESPONSIBILITIES Debt collection and account management Make outbound calls, send emails, and send SMS and Whats App messages to recover overdue student accounts. Engage with students to negotiate sustainable payment plans in line with institutional policies. Prioritise accounts based on ageing categories, payment history, and risk levels. Follow up on incomplete arrangements and escalates when needed. Manage collection workflows using CRM or student management systems. Bad debt recovery 90–360 days). Apply appropriate predefined recovery ...