*Contact customers via phone, email or SMS regarding outstanding balances.

*Follow up on overdue accounts and ensure timely collection of payments.

*Negotiate payment arrangements and settlement options with customers.

*Monitor assigned accounts and update collection records accurately.

*Maintain complete documentation of all customer communications.

*Resolve customer concerns related to billing and payment issues.

*Coordinate with internal departments regarding account status.

*Achieve daily, weekly and monthly collection targets.

*Ensure compliance with company policies and collection regulations.

*Prepare collection reports and submit performance updates to supervisors.