Key Accountabilities

• Regularly and persistently chasing debtors by telephone, email, and letter.
• Ensure customers pay on time and negotiate re-payment plans.
• Coordinate with the site team for and seek all required documents MIR / WIR for the payment application. In addition, ensure timely submission of payment applications and receipt of payment certificates.
• Communicate outstanding debts in an efficient manner with customers as well as the rest of the business including accounts and sales teams respectively.
• Identify incorrect invoices early, understand reasons, record, track, and recommend fixes.
• Reconcile customer accounts.
• Contribute to daily, weekly and month end collection reporting & account reconciliations.
• Oversee the collection of customer accounts ensuring customer satisfaction.
• Processing and generating reminder letters, monthly statements and obtain periodical balance confirmations....