Job Description

The role involves meeting weekly collection targets, working closely with branch staff, local authorities, and security officers to follow up on arrears. It includes resolving defaults, handling customer queries, participating in collection drives, and ensuring all DD accounts are followed up weekly. Proper documentation of interactions, customer rehabilitation after payments, and consistent follow-ups on PTPs are essential. Before branch visits, all customers must be contacted, and both entry and exit meetings should be conducted to track progress.

Requirements