Job Summary
Accountable for the identification, development and training needs for the Customer Service organization by consulting with the leaders of Enterprise Operations, Market and Product Development, Product Administration and the other business units (e.g. Medicaid, Individual). Will design, develop, implement and deliver curriculum to meet the current and future needs of Customer Service. This will include instructor led as well as e-learning (e.g. Computer Based Training). Develop and deliver company-wide product training and New Employee Orientation. Will be responsible for mentoring Customer Service Training Specialist, Supervisors, Leads and Coordinators.

Essential Functions

+ Develops, implements and evaluates educational / training strategies, including such methodologies as coaching, facilitation, developmental experience, and mentoring.

+ Research, assess and analyze employee / C/S organizational structure, needs and processes, utilizing av...