Job Description:

• Ensures that calls are handled professionally.
• Provides direction and guidance to guarantee consistent achievement of key performance metrics.
• Achieves, measures, reports and communicates metric goal attainment for assigned team.
• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.
• Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer service agents.
• Coaches, mentors and develops agent team for skills expansion and promotional opportunities.
• Performs other duties as assigned.

What we are looking for:

• 2-3 years of Supervisory experience in the Call-Center/BPO industry
• Solid experience in handling customer service
• Candidates with e-commerce experience in a BPO set-up is preferred
• Amenable to work onsite and on a night-shift