Description

EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Application Support Engineers to extend our multi language team, based in Minato-ku, Tokyo, Japan.
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Responsibilities

Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services

Provide technical assistance and support as part of a global 24x5-support organization

Work closely with engineers and product managers to improve the product and make our customers successful

Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams

Provide technical and developer support to customers using Cloud Platform products, solutions and APIs

Foll...