We are looking for a motivated Cloud Support Engineer (L1 )to provide first-level technical support across multiple projects. The role involves monitoring, troubleshooting, and resolving issues in AWS and Azure environments, ensuring smooth operations and timely escalation when required.

Key Responsibilities

• Monitor system health, performance, and availability across AWS and Azure
• Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams
• Support users with access, configuration, and environment-related queries
• Maintain documentation of incidents, resolutions, and escalation processes
• Collaborate with cross-functional teams across multiple projects
• Ensure compliance with security and operational standards

Required Skills & Qualifications

• Basic knowledge of AWS (EC2, S3, IAM, CloudWatch)
• Basic knowledge of Azu...