Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all‑one cyber protection platform. We are looking for a Cloud Software Support Specialist to join our mission of protecting the digital world.

WHAT YOU'LL DO

• Provide technical support, configuration and troubleshooting of software‑related inquiries via email, phone and chat for customers and MSPs.
• Perform technical analysis of customer problem and define plan for resolving it.
• Be responsible for building and maintaining strong relationships with partners.
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Work closely with the Expert team to answer Customers’ technical questions (act as liaison between...