Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload, we’ve built the industry’s only all-in-one solution.
Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo.
What You'll Do
Provide technical support, configuration and troubleshooting of software‑related inquiries via email, phone and chat for customers and MSPs
Perform technical analysis of customer problems and define a plan for resolving it
Build and maintain strong relationships with partners
Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation
Work closely with the Expert team to answer customers’ technical questions (act as liaison bet...