As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade ownership, and process improvement. You will work independently on technical tasks, lead small initiatives, and collaborate with cross-functional teams to ensure optimal performance and reliability of cloud systems.

Key Responsibilities

• Monitor system health and respond to alerts and incidents
• Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting
• Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis)
• Support SSL/Cloudflare operations, including automation and renewal tracking
• Coordinate with internal and external stakeholders for upgrade planning and execution
• Analyze recurring issues and propose process improvements or automation
• Doc...