Join Ripple as a Client Support Manager and lead a team passionate about enhancing client experiences with SaaS solutions. Drive excellence in service delivery through mentoring and strategic oversight.
In this role, you will manage a team of Client Support Analysts, focusing on improving onboarding processes and ensuring timely resolution of client inquiries. Your leadership will emphasize data-driven metrics to continuously enhance team performance and client satisfaction.
Key Responsibilities:
• Inspire and mentor Client Support Analysts
• Enhance onboarding and training programs for new hires
• Manage client support queue for timely resolutions
• Address complex technical challenges efficiently
• Utilize metrics to improve client satisfaction
Requirements:
• 5+ years in hands-on support roles
• 2+ years in leadership positions
• Familiarity with SaaS support tools
• Strong communication and collaboration skills
• Commitment to team growth and ...