Service and cross-sell insurance product to new and existing customers. Process quotes, renewals, endorsements, policy changes, cancellations and any other miscellaneous information received from clients and carriers. Use probing questions to determine insurance needs and then sell appropriate products.

Handle incoming customer phone calls, faxes and emails and special requests. Make servicing and sales telephone calls with current and new customers.

Determine sales strategies and tactics to increase customer base and cross sell...