Client Services Officer

Innovative Australian SME Fintech

As an Inbound Client Service Officer, you will play a pivotal role in delivering exceptional customer experiences. You will be responsible for addressing enquiries, resolving issues, and providing information to our clients, ensuring they receive accurate and timely assistance.

This position requires a strong understanding of financial products and services, excellent communication skills, and a passion for delivering high‑quality customer service.

Key Responsibilities:

Customer Support:

• Respond to inbound customer inquiries via phone, email, and chat regarding financial products and services.
• Provide comprehensive information, guidance, and solutions to meet customer needs.

Issue Resolution:

• Investigate and resolve customer concerns, discrepancies, or issues related to financial transactions.
• Ensure timely and...