Key Responsibilities:

• Lead teams, set KPIs, drive performance, and build leadership succession plans.

• Oversee function-wide operations and drive process transformation initiatives.

• Own senior client relationships and provide strategic insights to ensure service excellence.



Qualifications:

• 8+ years of experience in operations or customer support.

• 2+ years of experience in a Senior Managerial capacity.

• Expertise in US RPO, volume hiring, and account management.

• Deep knowledge of process improvement and operational transformation.