Job Description

Job Title: Customer Service Manager

Department: RBG Private Banking Division

Reporting Line: Unit Head

Responsibilities

1. Supporting Private Banking clients with personalized and standardized service while adhering to governance and controls.
2. Supporting the RMs with outbound calling exercise in promoting non‑investment related campaigns to existing private banking clients through client calls.
3. Providing superior customer service promptly & effectively within acceptable TATs & without compromising on controls.
4. Adherence to Private Banking policies, procedures & SOPs / ADMs available on the Intranet.
5. Ensuring satisfactory audit outcomes.
6. Working closely and effectively with other internal customers / stakeholders.

Relationship Management

• Own assigned customer relationships from a servicing and engagement perspective.
• Act as the ...