Description

Customer Success Lead
London | Hybrid | Up to £95K

We're partnering with a fast-growing AI SaaS platform turning complex data into real commercial advantage.

The tech is proven. Adoption is growing. Now the focus shifts:

Driving real customer value at scale

This is where you come in.

The Role

Own and grow enterprise customer relationships while helping build a best-in-class Customer Success function.

You'll sit at the centre of customers, product, and engineeringdriving adoption, value, and long-term growth.

What you'll do
Lead strategic enterprise SaaS relationships
Drive platform adoption & value realisation
Partner with product & engineering to shape customer outcomes
Build and scale Customer Success frameworks
Bring structure to a fast-m...