Overview

The Client Service Manager (Account Manager) is a pivotal role responsible for delivering high-quality, personalized, and exceptional service to customers. This role involves managing the day-to-day account needs of an assigned portfolio of clients, ranging from relatively straightforward to more complex accounts. Reporting directly to the Client Service Supervisor, the Service Manager plays a critical role in driving client satisfaction, retention, and growth while contributing to the overall success of Arthur J. Gallagher (AJG). How you'll make an impact Serve as the primary point of contact for client customers, ensuring a seamless and high-touch client experience. Manage the renewal process end-to-end, delivering tailored insurance solutions that meet client needs in a timely and professional manner. Build, strengthen, and expand relationships with existing clients by providing bespoke, ongoing service and identifying opportunities for additional cover...