Client Service II Representative- Device MaintenanceUS-NY-New YorkJob ID: 34347Type: Full-Time# of Openings: 1Category: Office ServicesNY - NY-NYC Health-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:- Promptly informs supervisor of potential problems or customer concerns.- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.- Strong focus on providing good customer service.- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.- Responsible for communicating and training team in changes to workflow or procedure.- Oversees and manages daily and monthly records on service activity.- Effectively communicates with t...