The Senior Associate Client Service Account Manager will be responsible for servicing a portfolio of large, global, and technically complex FIG Non‑Bank Financial Institution (NBFI) clients, and regulated payment institutions/fintech's. The role suits a self‑starter with good collaboration skills and a client‑service mindset. Within Payments Client Service, the Senior Associate will act as the day‑to‑day service owner for the assigned portfolio, serving as the primary point of coordination and resolution for service‑related matters. The role partners closely with product, operations, and technology teams to deliver outcomes, leading complex issues through structured execution and escalating to senior coverage/service leadership when appropriate.

Key Responsibilities

• Act as a trusted advisor and proactive partner to clients, providing consultative guidance across payments, liquidity, controls, and operational resiliency, with an understanding of how needs d...