Client Retention Lead, Full-time - Remote

Department: MEA Operations

Employment Type: Full Time

Location: Philippines

Reporting To: Assistant Operations Manager

Compensation: ₱38,000 - ₱42,000 / month

Description

Magic is a leading modern outsourcing platform that connects SMBs to high‑quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Why does this role exist

As Magic grows, our clients depend on their virtual assistants to run smoothly — and those assistants need someone in their corner. You're that person. As a Client Retention Lead (internally Account Lead) , you're the bridge between our clients and their EA teams, making sure both sides thrive. When your assistants excel, client...