Job Title: Client Relations Manager

Location: Baltimore, Maryland

Type: Contract To Hire

Contractor Work Model: Hybrid – onsite and remote

We’re looking for a Client Relationship Manager who thrives in a fast-paced, high-touch customer service environment. In this role, you’ll manage escalated service issues and serve as a key point of contact for members and brokers—especially when situations are complex, urgent, or sensitive.

Most requests come in via email, with occasional outbound calls needed to clarify details and drive resolution. Your success will come from strong claims knowledge, calm de-escalation, and end-to-end ownership.
What You’ll Be Doing

+ Resolve escalated issues related to medical claims, billing, benefits, and pharmacy (Rx)

+ Research and troubleshoot denied claims, claim status problems, EOB vs. billing discrepancies, and Rx concerns

+ Communicate clearly and professionally (email...