What you’ll do

• You'll attract, retain and grow our book of strategic Tier-1 & 2 clients whilst taking accountability for the successful execution of the client strategy
• You'll lead client account planning and growth initiatives, driving revenue through up-selling, commercial collaboration, and coordinated strategic reviews, while acting as the senior escalation point for top-tier clients.
• You'll oversee client relationship management globally, including legal documentation, SLA compliance, KPI monitoring, and CRM updates, ensuring operational excellence and accurate pipeline tracking.
• You'll manage client retention and profitability, developing remediation plans for at-risk or underperforming accounts, escalating risks appropriately, and ensuring lockup periods stay within financial thresholds.
• You'll champion business development and team culture, identifying new service opportunities, sup...